RESERVATION

We do not take reservations by phone or email. Your reservation can only be taken into consideration after receipt of the reservation form or of your internet reservation, as well as the payment of a deposit of at least 30%. Upon receipt of your reservation and your deposit, a confirmation will be sent to you by email. The amount of the stay will be calculated according to the dates mentioned during the reservation. A request for payment of the balance will be automatically sent to you 14 days before your arrival. The payment of a deposit is a commitment on the part of the customer to pay for the entire stay. In return, the campsite undertakes to guarantee the availability of the rental or pitch for the entire stay.

PAYMENT OF THE BALANCE

The balance must be paid in full 30 days before your arrival. If you book less than 30 days before your arrival or a reservation for less than €90, the stay must be paid in full upon booking.

DEPOSIT

For any rental, you must leave a deposit of € 200.00 per mobile-home or bungalow at the reception upon arrival; this deposit will be returned to you on departure when checking the rental and after deduction of any cleaning costs, the value of the missing or damaged equipment (according to the scale available at reception) or the repair costs. The tenant will be required to report any anomaly upon arrival.

For camping pitches, we will ask you for a deposit of 20 € to obtain a contactless key allowing the barrier to be opened. This deposit will be returned to you upon departure after return of the key.

ARRIVAL - DEPARTURE

The pitches and rents reserved are available on the day of your arrival after 16 hours and must be vacated no later than 10 hours on the day of your departure. The day before departure, you must make an appointment at the reception for the inventory of your lease.

No reduction will be granted for an early departure or for a late arrival. We recommend that you subscribe to the Cancelation Insurance.

CANCELLATION

Cancellation of your reservation must be made by letter or email. Management fees of €20.00 will be retained. If your cancellation is submitted at least 60 days before your arrival, we will refund your deposit minus management fees. If your cancellation is received more than 30 days before your arrival, we will refund 50% of your deposit minus management fees. For cancellations within 30 days of your arrival, your deposit will be retained by the campsite without dispute.

In case of cancellation for reasons falling at the campsite, the customer will be refunded all money paid.

If applicable, the refund of all or part of the deposit will be made from September 15.

In the event of cancellation of a stay for which the deposit has been paid in whole or in part by means of a credit note, the amount of the refund will be reduced by the amount of the credit note.

We recommend that you subscribe to the Cancelation Insurance.

MODIFICATION OF STAY

Changing a stay (change of date, change of rental type, etc.) is considered a cancellation followed by a new reservation. Cancellation conditions therefore apply.

We recommend that you subscribe to the Cancelation Insurance.

CANCELLATION INSURANCE

We advise you to subscribe to the cancellation insurance for a unique price of 29€ per stay. All the details are here.

REDUCTION - REFUND

Bad weather or personal convenience does not in any way justify the full or partial refund of your stay. The free services cannot give rise to any reimbursement or reduction in the event of temporary or definitive unavailability.

We recommend that you subscribe to the Cancelation Insurance which also covers cancellations for personal convenience without proof.

PROMOTIONS - LAST MINUTE SALES

On these occasions, it is possible that for the same stay, customers have paid different prices. Customers who have paid the highest price will not be able to benefit from a refund representing the price difference between the price they have paid and the promotional price. The discounts are not cumulative with promotions.

CAPACITY

For technical and insurance reasons, the number of people per pitch or rental is limited. Young children and babies are people in their own right and obviously count in the number of people. The campsite reserves the right to refuse access to the rental or the pitch if the number of people present exceeds the planned capacity. If necessary, and subject to the agreement of the campsite management, any person beyond the planned capacity will be charged 30€/night.

Maximum capacity (baby included)
Camping pitch	6
Mobilhome Selve	4
Mobilhome Crozillac	4
Mobilhome Famille	5
Canvas bungalow	5

PETS

Since May 2023, pets (dogs and cats) are no longer allowed in the campsite.

Unfortunately, due to negative experiences with dogs during previous stays, we decided to prohibit them within the campsite premises as of May 2023. However, we have taken into account the specific situations of certain long-term residents who have been coming with their dogs for several years. These exceptional cases have been temporarily allowed to continue bringing their pets due to our contractual commitment.

We thank you for your understanding and cooperation. This transition is essential to ensure harmonious living and a pleasant stay for all our guests.

ELECTRICAL EQUIPMENT

The pitches and rentals are equipped with individual circuit breakers limited to 10A. It is forbidden to modify the technical characteristics of the installation or to use more than one socket per location. In addition, recharging the battery of an electric or hybrid vehicle is prohibited.

LIFE IN THE CAMPSITE

Any camper will consult the rules of the campsite displayed to the left of the barrier and have to comply with its provisions.

DISPUTE – CONSUMER MEDIATION

In the event of a dispute between the Client and the company, both parties will strive to resolve it amicably (the Client will submit a written complaint to the professional or, if applicable, to the professional's Customer Relations Service).

If an amicable agreement cannot be reached or the professional fails to respond within a reasonable timeframe of one (1) month, the consumer Client, as defined by Article L.133-4 of the Consumer Code, may refer the matter free of charge to the competent mediator listed by the Consumer Mediation Assessment and Control Commission under Article L.615-1 of the Consumer Code, namely:

The Professional Mediation Society
http://www.mediateur-consommation-smp.fr
Alteritae - 5 rue Salvaing - 12000 Rodez

The client may also access the European Online Dispute Resolution (ODR) platform:
https://www.laromiguiere.fr/rll

SPECIAL PROVISIONS

Our friends, space-time or extraterrestrial explorers, traveling in a flying saucer, Tardis, DeLorean, Enterprise or any related device are welcome. However, your sudden arrival at the campsite could cause some confusion among the population, and the authorities, out of ignorance, would not fail to cordon off the area on the grounds of the precautionary principle. Your vacation on earth would be greatly disrupted. In order to prepare your arrival in the best conditions, contact us discreetly beforehand by any means of communication technically usable on planet Earth in the 21st century (Earth calendar), taking into account of course the stretching of time linked to Restricted Relativity.

FINALLY...

Well done if you've read this far. These terms are a bit annoying, but it is mandatory. Sorry. And the previous paragraph was there to reward you and, we hope, make you smile. Because, unfortunately, we won't see a flying saucer at the campsite for a long time... although... ?

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